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How dorex8 Protects Your Personal Data

At dorex8, we take the handling of your personal data seriously — from the moment you open an account to every transaction you make via Touch 'n Go…

Data collected with your consentStored on secured serversYour rights honoured on requestTouch 'n Go, GrabPay, Boost dan FPX data handled carefullyContact us anytime at dorex8.pro
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dorex8 How dorex8 Protects Your Personal Data
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Reach Us About Your Privacy Rights

If you have questions about how dorex8 handles your personal data, wish to request data deletion, or want to update inaccurate information we hold, our privacy support team is ready to assist. You can reach us through any of the channels below — we aim to respond to all privacy-related requests within two business days, including those submitted by you in Johor Bahru or anywhere else across Malaysia.

Team online

Email Support

Send your privacy request or data-access query directly to our dedicated privacy email. We aim to acknowledge your message within one business day and resolve it within two.

Live Chat

Open the live chat window on dorex8.pro to speak with a support agent about your data rights. Live chat is available around the clock for account and privacy-related matters.

Help Centre

Visit the Help Centre on dorex8.pro where we have published step-by-step instructions for submitting a data request, updating your details, or withdrawing consent.

CARA KAMI MENGURUSKAN DATA

How We Handle Data, Cookies and Account Security

dorex8 applies layered security measures across every stage of data handling — from collection at account creation through to long-term storage and eventual deletion.

Data Collection

We collect only what is necessary — your name, email, phone number and payment identifiers such as your Touch 'n Go or GrabPay reference. No surplus data is gathered beyond what your account and transactions require.

Cookie Use

Cookies on dorex8.pro are used for session management, fraud detection and page-performance measurement. You can manage cookie preferences through your browser settings; disabling non-essential cookies will not block account access.

Account Security

Your account password is stored as an encrypted hash — we cannot read it, and neither can our staff. Two-factor authentication is available for an added layer of protection when you log in from a new device.

Data Retention

We retain your account data for as long as your account remains active and for a defined period afterwards as required by applicable Malaysian financial and anti-fraud regulations. Once that period ends, data is permanently deleted from our servers.

Third-Party Sharing

Your data is shared only with payment processors — Boost, FPX, GrabPay and Touch 'n Go — and only the data fields they need to verify and complete your transaction. We do not share data with advertisers or marketing networks.

Your Rights and Requests

You have the right to access, correct, or request deletion of the personal data we hold. Submit a request via live chat or email on dorex8.pro and our privacy team will action it within the timeframes stated in this policy.

Your Privacy Questions, Answered

Below are the questions we receive most often about how dorex8 collects and manages personal data. If your question is not covered here, open a live chat session on dorex8.pro and our team will respond promptly.

We collect your full name, email address, phone number and, where required for payment verification, your identification details. Payment-method tokens for Touch 'n Go, GrabPay, Boost dan FPX are stored in encrypted form only.

Your data is passed only to payment processors needed to complete your deposit or withdrawal. We do not sell, rent or share your personal details with advertisers, data brokers or unrelated third-party services.

Submit a data-access request through live chat or the privacy email listed in the Help Centre on dorex8.pro. We will compile and deliver your data within the timeframe set out under applicable Malaysian law.

Yes. Send a deletion request via live chat or email. We will erase your data once any legally required retention period has passed. You will receive written confirmation when the deletion is complete.

We retain records for the minimum period required by Malaysian financial and anti-fraud regulations after account closure. After that period, all personal identifiers are permanently removed from our systems.

Session cookies are essential for keeping you logged in and protecting against fraud. Analytics cookies are non-essential and can be disabled in your browser without affecting core account functions or your ability to deposit.

Reach our privacy support team immediately via live chat on dorex8.pro or through the dedicated privacy email in the Help Centre. We treat data-handling complaints as high priority and aim to respond within one business day.

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